The training Psychology of Communication in the Workplace aims to cultivate practices towards proper communication in the workplace and to strengthen interpersonal communication skills.
Duration: 6 hours
TOPICS
- Concepts and principles of communication
- Neurobiology of communication – brain development and behavior
- Conflicting verbal and non-verbal messages, paradoxical messages and double entrapment
- Empathy as a social skill
- Unconscious communication
- Theory of the unconscious, transference, countertransference
- Defense mechanisms as ways of communication
- Communication in groups
- Team dynamics
- Levels of communication in groups
- Characteristics & conditions of functioning of the effective team
- Trust and deception
- Effective communication techniques in the workplace