Psychology of Communication in the Workplace

The training Psychology of Communication in the Workplace aims to cultivate practices towards proper communication in the workplace and to strengthen interpersonal communication skills.

Duration: 6 hours


  • Concepts and principles of communication
    • Neurobiology of communication – brain development and behavior
    • Conflicting verbal and non-verbal messages, paradoxical messages and double entrapment
    • Empathy as a social skill
  • Unconscious communication
    • Theory of the unconscious, transference, countertransference
    • Defense mechanisms as ways of communication
  • Communication in groups
    • Team dynamics
    • Levels of communication in groups
    • Characteristics & conditions of functioning of the effective team
  • Trust and deception
  • Effective communication techniques in the workplace